This is amazing. Putting aside the terrible behavior on a human level, why would you risk a license that can bring you millions of dollars for one commission?
I sat through a web session with them. They confirmed what Nicole said: the ad campaign is coming. I tried to dive in and get what I can out of it but the upsell emails are obnoxious and the save search updates are enraging as they include irrelevant search results. I hope they are ready to...