"The Times They Are A-Changin"....

Posted by Noah Rosenblatt on January 23, 2009 at 11.01 AM

A: With most slowdowns, come opportunity! I don't see this Manhattan slowdown as any different in terms of change. The MLS free, teflon sales market in Manhattan is starting to crack. And as the cracks grow to larger gaps, there will be new innovation & services popping up trying to find a better way to grab market share. I think there are about 8,500 - 9,000 real estate agents working in Manhattan, and I would not be surprised to see that number shrink by 40% by the end of 2010. As there is less business to go around for all, brokerages and brokers alike are scrambling to find the 'right ingredients', the right business model so to speak, to keep them at the leading edges of a changing landscape. And in the end, it will be the consumers of this great island that benefit most. The times, they are a-changin - and after 3+ years of blogging, I hope to be right in the middle of it!

Here some of the headlines hitting the presses after only 4-5 months of illiquidity:

dylan.jpgHomestead NY Leaves Home -- For Good (The Real Deal)

Citi-Habitats Shuts FiDi / 57th Street Branches (The Real Deal)

More Trouble For Realogy... (WAV Group Newsletter)

Ilan Bracha Starts Blogging! (BrachaBlog)

Tom Demsker, former Elliman broker, Starts FSBO MLS (NY Post.com)

NY Times Ad Revenue Down 21.2% (MoneyNews.com)

Elliman Recruiting Agents For New Rentals Office (The Real Deal)

Brooklyn Properties Closes One of Four Offices (The Real Deal)

Core's Shaun Usher Creates 'Contracts Data' Reports (The Real Deal)

Shhh! Silent Offer Event For UWS Classic 7 - Don't Tell Anyone!! (Warburg Realty)

...just to name some of the doings & happenings in this exciting, or sometimes dull, marketplace we all work in! From talks with colleagues across different firms, I can tell you that brokerages are adapting to the slowdown in the following ways: cutting ad budgets, shutting offices, canceling Christmas parties, eliminating food deliveries for sales meetings, restricting uses of ad budgets, tightening split levels, etc..

One thing I can say, is even though Manhattan real estate may be slow, I still find it exciting because of the opportunities that lie ahead. This was one of the major reasons I started blogging in the first place.

This industry will change. A large percentage of brokers will either switch to part time, virtual agents or simply choose to take on a career change. Right now there is still plenty of hope that Manhattan real estate will bottom or even recover by the 2nd or 3rd quarter of 2009. Talk like this is silly with no evidence to support it, and usually comes from a source that never saw the slowdown coming in the first place. There will be a time to talk about recovery, but for now, let's keep it real.

As the business that is Manhattan real estate slows, the players that defined the industry will find it hardest to change course. For example, I would be very surprised to see a Corcoran or Elliman introduce a new type of brokerage model! Rather, that type of change will come from somewhere else. But where? Perhaps a disgruntled yet successful broker with a mission to change the world? Perhaps a broker-blogger? Perhaps a new startup? Perhaps a forum/site that managed to grab the attention of buyers - the gold mine of any slowdown? Time will tell.

The inefficiencies and shady behaviors that hovered over the traditional real estate broker and the model of their employing brokerage firm, will be the top focal points of those that attempt to innovate. This broker-blogger thinks the future is a bright one in terms of the transaction process and transparency for both buyers and sellers. Since I plan to be a part of this, I can't go into too many details on how I see the landscape changing, but I can say this:

1) Manhattan Will Have A Public MLS - the internet has grown to the point where maintaining a marketplace with only an internal MLS system, is almost impossible. Streeteasy.com, REBNY's Residential NYC, and OLR Public are the three venues working to bring a public MLS system to Manhattan. It basically is there now.

2) Brokerage Model Innovation - whether it is new FSBO listing service, a new Rutenberg syle of brokerage service, or Flat Fee consulting service, one thing is for sure: the traditional brokerage model seems threatened to me. Not to say that it is dying out completely, just that the future for traditional brokerage services does not seem nearly as bright as it did only a few years ago. As the market slowdown progresses and new innovations appear, the consumers will have more options at their disposal. The question really is, which model will be the winner? In the traditional world, only the most established agents will survive - albeit at a slower pace than in previous years; the rest will work part time or leave.

I have my thoughts on a new sell side model, but it is not quite ready. When the time is right, and model is tweaked to solve a few issues that I see, I'll take a shot! For now, the idea remains in development.

3) Transparency IS Coming - for the longest time, Manhattan real estate was clouded in mystery because of the utter lack of information available to the public. Not so anymore. Brokers can no longer pick & choose what supportive comps to present to a buyer before bidding, because that buyer can simply get an account at Streeteasy and see all the past years comps for themselves. This wasn't possible a few years ago. Now you can see full listing histories, all price increases/decreases, whether a seller switched firms and how pricing changed, etc..

You can also get real time charts right here on UrbanDigs to analyze the trends AS THEY OCCUR in our marketplace! Previously, we were limited to lagging quarterly reports released by the brokerage firms. I expect more in terms of this type of transparency to come in the future.

---

There was and still is a very low barrier to entry in the real estate industry. It takes a heartbeat to get your salesperson license, and the traditional brokerage model is to get as many producing agents as possible running around the city, working on commission only, bringing deals back to the home nest where the revenue is split based on production levels. So for an agent, finding a home is not a problem. But with sales volume down big time, deals will be much harder to come by and the established agents will have a huge advantage over newcomers.

In the web world, I think we will see at least 2-4 new ideas come out for sell side services, except their success will depend on a number of variables including:

a) level of innovation - is it just another site to list a property on OR a truly unique new business model offering services not seen before? How is the service being offered different from traditional models? Does the consumer really benefit?

b) stickiness of site - does this new entity have the reach that say a NYTimes.com or Streeteasy.com has? If the new entity is targeted to sellers, do they have the buy side reach to compete with the established big online players? Or, is it a model launched as quickly as possible, to be the first new one, depending upon press/advertising to get the name out? Building a large and sustainable target base audience takes time and is earned by the quality of content being offered. This gives sites like SE, PropertyShark & NYTimes Online a big advantage over newbies in terms of traffic. Efforts to gain market share in the reverse order (launch now w/ no footprint, and worry about getting traffic later), will have bumps along the road and depend on the uniqueness of the model offered.

c) credibility / trust - real estate is still a service oriented business where trust, loyalty, honesty, and ethics should play a key role; in addition to quality of services offered. This is one reason why I discussed 'stickiness' of site above - credibility is vital. The brokerage industry does not have the best reputation and I think any new service should focus on branding & credibility to build a new idea around. Its not a surprise that the new site nobrokersplease.com is building a sell-side consulting business around the embedded hatred for the brokerage industry.

..to name a few.

On the buy side, I see flat fee consulting as one of the more lucrative areas of future innovation. But it will be difficult to for any broker to just flip sides and offer pay-per-consulting services without an established virtual presence. Where will customers come from? How will this consulting be setup? What will the fees be now that the buyer gets outside, unbiased consulting while submitting the bid directly with the seller broker? What type of analytics will be available? How far does the consulting go? Hmmm, the options are endless and exciting.

These are unprecedented times, and no longer is this a market that brokers can 'fool' or 'trick' buyers into bidding wars or full ask offers; if anything we all learned that following what is happening around us really does matter! Its that simple. You can tell buyers to bid close to ask, but they likely won't listen or they will demand actual evidence to support such a bid. In short, what worked from 2004-2008 will not work in 2009 and on. Either you insult the intelligence of your client and lose their business, or you tell it like it is and hope that a seller is realistic in terms of pricing & motivation to move the property and a buyer is realistic in terms of how much downturn risk to price into the bid. Without the combination of the two, there will continue to be a disconnect between buyers & sellers and sales volume will remain pressured.

As the disconnect continues, innovation will arise to formulate a new business model to 'make a buck or two' in this new, slower world. There may even be some great new ideas that don't catch on because the timing is not right for the consumers to use the new service in mass. Buyers & sellers often scream about the inefficiencies of this real estate industry, but they must also know that unless they decide to actually use a new service that is introduced to better the consumer, the chances of survival are low. Which is why the next year or two should be very interesting. The times, they certainly will be changin!

Comments (29)

Great post, and great site. Quick (and possibly stupid) question - I just put my apt up fsbo and obviously have been flooded by brokers after politely asking not to be. If a buy-side broker brings a buyer to the table is he going to be looking for 3%?

thanks

Posted by Sean | January 23, 2009 11:27 AM

Sean - yes! The brokers calling you likely are asking a few things:

1) can they get your exclusive listing?
2) can they get an open listing?
3) are you paying a brokers fee, and if so, what %?

thanks!

Posted by Noah | January 23, 2009 11:42 AM

Noah,
Refreshing to see your post addressing the opportunities presented by this market. I see a lot of posts here discussing how current owners & Brokers are going to be hurt in the bloodbath. I came here because I feel this market can present the savvy with unprecedented opportunities. My perspective is that of the buyer, your article discusses that of the agent. We both have an interest in exchanging forward-looking ideas and information in order to capitalize on this market downturn. The RE profession in Manhattan needs to change now that the sell side is so competitive, in the long run those left standing will reap great rewards.

Posted by RC | January 23, 2009 11:42 AM

Noah:

I know it's not a competition but I just read Ilan Bracha website and it's crap. I don't need for a broker's blog to BS to me about how it's such a great time to buy. How about some solid info. I don't need a rah rah cheerleader. Hey Ilan - How about the fact that there was a massacre and Merrill and B of A this week in terms of jobs? How about the fact that people all over this city in all sorts of other jobs (i.e. advertising) can't find work right now? How about some real info? Noah - your site is the best.

SG

Posted by Stephanie | January 23, 2009 3:23 PM

Stephanie - thanks!!!!!

I think its more a sign of the times that Bracha starts blogging. When business was pouring in, there was no blog!

Posted by Noah | January 23, 2009 3:42 PM

Bracha's blog is useless. How do you infer a trend in criminal activity in a city like NY based on a handful of petty crimes in the WV? Dolt.

Noah - you are still hands down the best, although I feel like you're letting the naysayers on this blog influence your attitude a little.

Posted by OT | January 23, 2009 4:21 PM

OT - nah! dont worry. You know, if there is something you guys want to see here, or some way you would like to see this industry changed, I wish you would email me or contact me. Some great ideas came from previous clients and readers of UD that just want to see change. I love that about blogging.

Posted by Noah | January 23, 2009 4:30 PM

Noah and Group: Given the above and the clear turmoil within the real esate industry, what would you reccomend to someone who is passionate about real estate and wants to be in the business of residental rental and sales?

I am college educated and have been working in entertainment marketing and sales for the past nine years. I did indeed dabble in real estate rentals about 4 years ago and I absolutely loved it. The reason for leaving was solely that at the time I needed a steady and consistent salary.

I recently lost my full time job and would love to get back into the biz. However, I feel that the climate and your blogs paint a very daunting picture. I own a one bedroom in Brooklyn and would hate to dive back into real estate to only find I can't make a decent living, or a living at all.

Would you say to somoene who is truly passionate about helping renters, owners and buyers in NYC?
Thanks!

Posted by KP | January 23, 2009 5:03 PM

Why a flat fee to the buyer, when the service is free at the moment? What does the consumer gain?

Posted by Anonymous | January 23, 2009 6:08 PM

Saw the 429 West Broadway listing, seems ambitious based on your assessment of current market conditions when compared to previous West Broadway co-op sales at 468 West Broadway, 393 West Broadway and 459 West Broadway. No criticism, just an observation.

Posted by Robert | January 23, 2009 6:55 PM

Another good post, Noah.

Why in the world in this new world, would any broker want to be affiliated with an Elliman or Corcoran and pay a lunatic 50% (moreor less) of their hard earned commission for an occasional messenger.

It is a dead business model. Them days are over and so are the brokerage companies.

Posted by truthteller | January 23, 2009 7:43 PM

robert - it is what it is.

Posted by Noah | January 23, 2009 7:48 PM

KP - honestly, I would say to strong consider another industry. I hate to say it, but I deep down think this business will get slow, highly competitive, and tough for all.

Unless you hook up with a top producer who still takes in alot of business, stay away. If you are on your own, starting from scratch, now is not the time unless you expect a slow 1-2 years to build a business.

Again, hate to say it like this but it is what I feel.

Posted by Noah | January 23, 2009 7:50 PM

Noah, the soho loft price seems above where the market is right now based on your posts. You say we are down 15-25% from peak.

However, being a long time buyer (looker now) that did not pull the trigger yet, I have seen so many listings way overpriced and only assumed that each seller interviews at least a few brokers that suggest a high price to secure the listing.

If I'm right, and I think I am after reading previous posts by you and Doug Heddings of truegotham, the price of the loft was partially influenced by other brokers pitching the seller to get the listing, suggesting a very high sales price?

Posted by pf3-buyer | January 23, 2009 7:57 PM

I have to agree with Stephanie - just checked out Bracha's "blog". I hesitate to actually all it a real blog, because rather than containing opinions it is full of empty one-liners about how now is the time to buy for "working class new yorkers". Until Wall Street was decimated, guys like Bracha wouldn't even have known what that phrase meant. I agree with you Noah, the model has to (and will) change. I think fee-based consulting is the way to go on the buy side...I am not a broker but am a first-time aspiring buyer who has been watching the market closely, and would gladly pay someone a reasonable fixed monthly fee to help do some of the heavy lifting with my search. I am sure that there are thousands of others who would be willing to do the same, which would add up to a nice, steady business (albeit a much less easy money model than the old one).

Posted by WestSideMan | January 23, 2009 9:33 PM

Noah,
Perhaps the change in the market place will cause REBNY and others to start encouraging brokers to act ethically. Perhaps they might even enforce it by pulling people's licenses or affiliations.
One need look no further than Craigslist to realize that NY real estate agents and brokers deserve their "dregs of the earth" reputation. Why doesn't REBNY clean this up? Why do we look to Craig to clean up his site – real estate regulators should be doing the cleaning.
Examples - brokers should not be able to hold themselves out as owners (ie they shouldn't put advertisements in the "by Owner" section of Craigslist). REBNY should police this. If they find agents/brokers misleading the public the agent/broker should lose their license. Should REBNY continue to let agents posts adds that say a rental apartment is 1,400 sqft when in fact the apartment in only 1,000 sqft? If the agent is just making an "honest mistake" they should lose their license for incompetence - if they misquote because of deceit they should of course lost their licenses for such deceit.
Brokers have earned their reputation and until REBNY or others start disciplining poor behavior things will never change.

Posted by Douglas | January 23, 2009 11:29 PM

To Anon from 18:08... Don't be fooled. The buyer pays the fee. Buyer provides the cash, broker keeps the cash; seller would be happy at the price net of broker fee, eg the price you pay is the actual selling price plus the fee. It's a standard take-your-eye-off-the-ball trick that brokers have used for ages by putting the fee on the sellers side of a closing statement.

Posted by Anonymous | January 24, 2009 12:00 AM

great post Noah, a lot to think about here...

JB

Posted by josh | January 24, 2009 6:45 AM

ANON 6:08 - yes it is free to the buyer right now depending on how you look at it. Some buyers feel they want representation, but are at a disadvantage when using a buyer broker. Now, that is more of a concern in active markets where bidding wars are more common.

For example, if two buyers bid the same amount at the same time, and are unaware that each bid, lets play a game:

BUYER 1 w/ BROKER - Bids 800K
BUYER 2 w/out BROKER - Bids 800K

Both are submitted to seller broker and to seller. There is a chance, that the seller broker may push the 2nd buyers bid, and that the seller may consider that bid more seriously if net-net their end commission to be paid out is less if there is no buyer broker.

Financial quality plays a role too though. In slow markets, this is less of a concern because bids are hard to get in general.

But buyers typically want outside consulting anyway, and tend not to trust the seller broker. I have got requests from buyers to consult them on property valuation yet they want to submit the bid alone, to the seller broker. In other words, they dont want any vested interest by the buyer broker. They pay me, I do my consulting, I advise them, and regardless of if they get it or not at the price I suggest is up to them.

Some see value in this, others dont.

Posted by Noah | January 24, 2009 9:32 AM

Interestint article. I am abroker in suburban CT and have been saying for awhile now that the RE model is a beacwards one. We out here,drive around with people for hours with no compensation(what other professional does this)on the theory that with listings and sales come the spoils later.Why should customer #2 who does buy or list pay for the time I spent with customer #1 who didnt buy?
Why sould we make $ for selling a million dolaar property and $$$ for a 3million dollar sale....same process? I dont want to cut my nose off but this industry is in for a huge shakeup....just dont know how long it will take. Id love to be the innovator up here but I would be blacklisted. No other brokers would do business with me.

Posted by Karen Brewer | January 24, 2009 2:25 PM

We have put a deposit on the rushmore 20 months ago and are expected to close in a few months. We have major concerns that this apt is not longer of the value that we committed to 20 months ago. I wonder if anyone else is in this situation and do they have any advice.

Posted by bds | January 25, 2009 11:48 AM

Great site. Well done and THANK YOU for all of the useful information. Keep it up!

the only suggested change: increase your font size and talking about the diff. b/w BK and Mahattan RE market. I' like to hear how you'd break it down.
Thanks

Posted by Andrea | January 26, 2009 12:25 AM

Great site. Well done and THANK YOU for all of the useful information. Keep it up!

the only suggested change: increase your font size and talking about the diff. b/w BK and Manhattan RE market. I' like to hear how you'd break it down.
Thanks

Posted by Andrea | January 26, 2009 12:25 AM

To bds and the Rushmore-

You are correct, your contract at the Rushmore bears zero resemblance to the price it would NOT sell for today.

You got suckered ny friend, I'll bet if I gave you truth serum, you would say you bought at the ridiculous price because for many years people were making oodles of money buying preconstruction.

Well, you were one of the last men on the Titanic, and there are no greater fools standing in line behind you.

Now you need to make a business decision. Either drop your deposit and take your loss, or close and be stuck with an apartment that at the end of the correction will likely be worth at most 50% of what you paid. And frankly I think given the outrageous prices people were paying, your Rushmore apartment may be worth even less than 50%.

Is it facing the River? That may add a couple of dollars. If it isn't, good night dear Rushmorian.

You got suckered into a Ponzi scheme.

Posted by truthteller | January 26, 2009 8:21 AM

Andrea - Thanks!

You can increase your font size via your browser settings. Also, I dont do much business in Brooklyn, almost all in Manhattan, so its hard for me to write thoughtful commentary comparing the two markets.

Posted by Office - Noah | January 26, 2009 8:57 AM

To BDS who purchased at the Rushmore, if you love the apartment and plan to be there a while, don't sweat it. An apartment is not a stock to be valued on daily basis - it is a home, somewhere where you spend almost half of your life. If you bought as an investor and were looking to immediately get out, then you may choose to cut your losses - but do the math against current comps (assuming they are available).

Over a five year period, it will probably return to close what you paid for it, you will have received significant tax benefits, paid down your mortgage, and enjoyed a home you love rather than sweating the annual increase that a rental entails. Plus, you get to make it your own home, rather than the typical, "Well, I'm only renting so not sure it is worth fixing the floor, painting the room, etc." conversation.

If you enjoy living in Manhattan, it is infinitely better to own than rent - rental properties, except at the really high end, stink. We have been smart shoppers, always put 25% down, and lived more cheaply than renting comparable units. Currently in a prime pre-war UWS 2-bed for less than $4K per month (closer to $3K when factoring tax benefits). Comparable rents in our building are $5K.

Posted by OT | January 26, 2009 11:44 AM

To BDS who purchased at the Rushmore, if you love the apartment and plan to be there a while, don't sweat it. An apartment is not a stock to be valued on daily basis - it is a home, somewhere where you spend almost half of your life. If you bought as an investor and were looking to immediately get out, then you may choose to cut your losses - but do the math against current comps (assuming they are available).

Over a five year period, it will probably return to close what you paid for it, you will have received significant tax benefits, paid down your mortgage, and enjoyed a home you love rather than sweating the annual increase that a rental entails. Plus, you get to make it your own home, rather than the typical, "Well, I'm only renting so not sure it is worth fixing the floor, painting the room, etc." conversation.

If you enjoy living in Manhattan, it is infinitely better to own than rent - rental properties, except at the really high end, stink. We have been smart shoppers, always put 25% down, and lived more cheaply than renting comparable units. Currently in a prime pre-war UWS 2-bed for less than $4K per month (closer to $3K when factoring tax benefits). Comparable rents in our building are $5K.

Posted by OT | January 26, 2009 11:45 AM

To BDS,

I completely DISAGREE with OT above. Over a 5 year period, you're not going to pay down your mortgage much *at all*. I estimate that you will have maybe paid down about 7% (you can check some mortgage calculators to get a more precise measure).

And your monthly cost will be way higher owning than renting (otherwise, who would rent? renting's always cheaper). Not to mention that taxes will likely rise...

And who wants to get stuck taking a loss if you have to move in 5 years or so (there's no guarantee at all that prices will re-flate in that time period).

Do the math, but you're likely to be in a much better position forfeiting your deposit and buying something else cheaper, or renting and investing the difference.

Being able to "own" so you can sink more money into the place by painting, etc. doesn't strike me as an advantage at a time when we may be entering the biggest depression since the 1920s-30s...

Posted by Thisson | January 27, 2009 12:12 PM

Thank you both for the advice...Thisson, I tend to agree with you. We might just have to walk away.

Posted by bds | January 27, 2009 4:30 PM

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